Frequently Asked Questions

  • Online:
    The Garden of Stone website and social media accounts are accessible 24/7.
    While you may direct message or text at any time (yes, send that question via text at 3am if that's when you thought of it!), direct messages and texts are returned between the hours of 8am-9pm EST/EDT.
    You may email at any time, and emails will be returned as soon as possible. If you have not received a reply within 2 business days, please check your spam, promotion, social, or other folders that many emails now have.

    In person:
    By appointment only. Simply email, text, or call to discuss and set up a time.

    At events:
    You are able to view items in person or meet with me directly at events. Please check the calendar section on this website or social media for event location and times.

  • This is THE number one question I am asked. And the answer is YES.

    Your picture can be used for things like memorials, unique family photos, graduation/senior pictures, celebrity meet and greets, commemoration of a new home, and the list goes on.

    Not all images are suitable for all materials. Generally, a photo or image should have good contrast between the foreground and background, have a central focus on the subject (though not always necessary), be clear with little to no ‘noise’ (blur, graininess, artifacts, etc), be in digital format or able to be scanned/photographed digitally.

    As an independent maker, I reserve the right to accept or refuse any project imagery.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

    If texting is more your thing, you can text to 724-418-4188 at any time.

    For voice calls, you may need to leave a message. Often, I am in the shop with the machines running, or I am working at an in-person show. You can call 724-418-4188. Please be sure to include your name and the best time and way to reach you.

  • Yes.

    My working life began in the non-profit sector, and it continues into Garden of Stone.

    Various products and services are available to help you with meeting your goals.

    Fund raising is not limited to established non-profits or foundations. Individuals, groups, and clubs can also get in touch to discuss their needs.

  • Yes.

    Get in touch to discuss your idea. Bulk and special project rates may be available.

    Additional payment options are also available to established business customers, such as invoicing and payment by check

  • Due to the individual and customized nature of items, all sales are final and returns are not accepted for refund.
    However, in some instances, exchanges can be made for identical items or store credit issued. Not all instances will qualify.

    Personalized items correctly made are non-returnable.

    Items which an approved proof is made incorrectly will be determined on a case by case basis with the customer, and either remade, exchanged for credit, or refunded.

    We are not responsible for damages or delays in shipping. We will, however, assist you with filing a claim with your chosen carrier if needed.

  • Any information collected by Garden of Stone from you will only be used to contact you for your questions, orders, and other requests made by you, except where required by law.
    Your information is NEVER shared or sold for any reason except where required of us by law. Any information you choose to share with us stays...with us.
    We do reserve the right to share images of custom orders as deemed appropriate by us. Please let us know if you would prefer us not to.
    We keep marketing efforts such as direct contact by mail, email, and text to an absolute minimum. Should you receive something and EVER wish to have your information removed, just get in touch and that will be taken care of.
    We enjoy our work and our relationship with you, and we don't want to do anything to jeopardize that. Should you have questions, you can email jen@gardenofstones.com, or you can text or call 724-418-4188

  • The header and page images depicting a woman in black lace in a graveyard were part of a senior photo shoot in Warren, Ohio, by Samandra Lynn Photography.

    You can check out more of Samandra’s work and booking information here:

    https://www.facebook.com/samandralynnephotography/

  • Aaron is my amazing 16 year old who occasionally helps me prepare for events. Aaron also happens to be a pretty amazing artist, too. What you see here are one-of-a-kind pieces available for purchase.

    Aaron is selling his works to save up for a car and towards post-secondary education expenses.

    Does something here spark an idea of something else you would like to see Aaron create? Use our contact form to let us know!